Leading across Cultures

• An increased awareness of culture’s key drivers and their impact on a global leader and their team.
• Understanding how different communication styles affect cooperation, tasks assignment and goals achievement.
• Improved communication skills to positively interact, lead colleagues and build a supporting environment.
• Enhanced leadership skills to inspire, encourage and motivate people across cultures.
• Tools and strategies to improve leadership and develop long-term relationships with global colleagues, customers and suppliers.

How to introduce change without resistance in multicultural team?

• The key business determinants of all cultures represented in a team.
• How is change perceived in different cultures?
• The common values of team members and their relations to change.
• Strategies how to introduce change and its background for team members.
• Strategies how to implement change and include team members.
• How to set a goal on the way to achieve change and celebrate success at different stages?
• Strategies how to support new working processes and approaches.

Strategies for an effective cross-cultural communication

• How do I communicate information, tasks, opinions and recommendations across cultures?
• How to adapt my communication style to leaders and colleagues from other cultures?
• What is a communication style of other cultures? What do they expect from their colleagues, business partners and leaders?
• Why do cross-cultural misunderstandings happen in a business communication?
• How to establish a mutual understanding in cross-cultural communication?

Multicultural Teams

• A cultural framework for identifying cultural differences and synergies.
• A greater understanding of individual and team strengths.
• Communication skills for overcoming cultural challenges and establishing the environment of cooperation.
• Strategies for building relationships and trust across cultures.
• Tips on how to provide support, influence others, manage conflict and reach agreement when working on common projects.
• A new team mission with agreed ways of working together.

Communication with a customer

• To understand what impact culture has on communication with customers.
• How do cultures differ in their behaviour and values?
• How to communicate with customers from different cultures?
• How to avoid cross-cultural misunderstandings?

Working across Cultures

• Greater self-awareness and cultural awareness when communicating with managers and leaders from other cultures.
• How to recognize cross-cultural values and behavior of international companies and their representatives.
• Strategies for communicating across cultures.
• The knowledge to avoid costly cultural mistakes.
• Increased cultural intelligence for cooperating successfully in an international company.

Virtual Team Management

• What are challenges of cooperation in virtual team?
• Awareness of own management style.
• How to evaluate and adapt your management style to cooperation in virtual team?
• How to enhance communication skills to positively interact with virtual team members?
• What are the most common values, attitudes, assumptions and expectations within virtual team?
• How to build trust among the members of virtual team?
• How to enhance motivation within virtual team?
• Communication styles within the virtual teams.

Intercultural Team Building

• How is intercultural team different from monocultural team?
• What cultural frameworks determine work styles of team members?
• How do team members agree on decision making norms?
• What are communication behaviour norms of team members?
• How do team members adhere to rules?
• What are risk assessment criteria of team members?
• What are hierarchy expectations?
• How to establish clear processes for teamwork?
• How to give and receive feedback?
• How to avoid cultural clashes?

Creative Leading across Cultures

• Creative techniques how to introduce leader’s values and encourage team members to share their ones.
• Recommendations for leaders how to conduct simulations and games to support team members to understand different communication styles.
• Tips how to conduct meetings and reunions to positively interact, lead colleagues and build a supporting environment.
• Creative tools to invite team members to contribute and motivate virtual teams to share their cultures and feel loyalty.
• Creative strategies how to share and provide feedback to team members and let them space to share their feedback.